Hiver

About Us

We are Hiver – the world’s 1st Gmail-based helpdesk. We are committed to making customer service more human and empathetic.

We are over 100-member strong. Though we come from different parts of the country, what unites us is our shared values. We are a focused, ambitious bunch who love to take on new challenges. We are not ‘employees’, we behave like true ‘owners’ and aim to create impact every single day with our work. The fact that over 1500 companies across the globe – including the likes of Harvard University, Upwork, Oxford Business Group – use Hiver as an integral part of their everyday work is a testament to that.

If you want to be part of this exhilarating journey and build a company that enriches people’s lives, then read on.

Opportunity

We are looking for a Video Content Marketer. In this role, you’ll take complete ownership of Hiver’s video marketing calendar. You’ll be responsible for developing a comprehensive video marketing strategy, creating video scripts and storyboards, overseeing the distribution of Hiver’s video content, and monitoring critical video marketing metrics.

You’ll get to work on a diverse range of projects, including product walkthroughs, demos, new feature launches, SEO-centric videos, and employer branding videos. Additionally, you’ll work on repackaging existing content assets into high-quality, engaging videos.

You’ll work closely with our motion graphics designer and video editor, so basic knowledge of editing software and design concepts is a bonus. Occasionally, you’ll have to coordinate with an external crew and talent for producing brand videos.

This role requires a professional with a creative vision, stellar written and verbal communication skills, great attention to detail, excellent negotiation skills and a knack for making deadline-driven, quality decisions. If this sounds like you, we’d be thrilled to have you join us!

Responsibilities

Develop, oversee and implement Hiver’s entire video production calendar

Plan, script, storyboard, delegate responsibilities, and set deadlines for video projects

Create video content for product walkthroughs, demos, new feature launches, SEO-centric videos, and employer branding videos

Work closely with motion graphics designer and video editor to produce high-quality video content

Review and repackage high-performing existing content assets into compelling video stories

Keep close track of important video marketing metrics like view count, social shares, completion rate, conversion rate, play rate, bounce rate, etc.

Hire and coordinate with an external video crew and talent when necessary

Manage Hiver’s video library

Requirements

BA in marketing, communications, or journalism preferred

2 to 4 years of experience in video content marketing. Prior experience working with B2B SaaS organizations is a plus

Knowledge of SEO, marketing funnel, and varied marketing video formats and styles

Passion and flair for great writing and visual storytelling

Experience designing content marketing campaigns (strategy, content calendar, distribution, measurement, etc.)

Basic knowledge of video editing software (such as Final Cut Pro X, Adobe After Effects, or Adobe Premiere) and design concepts is a plus

On-camera experience and skills are a plus

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